Frequently asked questions
FAQ
It's a product which is inspired by a stated designer fragrance, NOT a replica or copy, this is not to be confused these are not from the brands themself.
We spend large amounts of time in dedicated fragrance lab testing all our fragrances to match them as close as possible, but it is impossible to ever get a 100% match. Many of the well known brands will even change scents slightly because of the raw materials are many time natural meaning they change slighty.
We only use Vegan Friendly Fragrance Oils, and they are cruelty free!
As there is a higher oil content to make them last longer, with ALL perfumes, not just Mister Fragrances perfumes, we do not recommend that you spray perfumes on clothes, however if you do its at your own risk.
Please note as with all fragrances, they must be kept out of direct sunlight and away from hot/cold elements. Failure to do so may result in your product being affected.
We are based in the United Kingdom, make all our own fragrances using carefully selected oils.
Orders, Returns & Exchanges
No sorry - all of our shipping is automatically generated, so we cannot cancel or edit an order once it has been placed; this includes address changes and adding/removing products from your order as our order processing is automatic.
We aim to dispatch orders within 24 hours. We ship orders daily so most orders will be dispatched on the following working day.
Please note during busy periods processing time may take longer than usual, meaning dispatching your item will also be longer.
Delivery time frames are calculated from dispatch, these time frames are also not a guarantee during busy periods as Royal Mail receive an influx of parcels.
Please take pictures of the outer wrapping, the damaged items(s) and make sure that the fragrance name is visible and then email the pictures to our Customer Support Team at hello@misterfrangrance.co.uk.
Do not dispose of the bottles or packaging until we have advised you that we completed our investigations.
All damages must be reported to us within 7 days of receipt.
Please check your order confirmation with the email confirmation you have received and if there are any discrepancies, please email hello@misterfragrance.co.uk with a picture of all the goods received along with the packing slip.
All errors must be reported within 7 days of receipt.
If you have received an item damaged this can be replaced or refunded, please contact us via the contact form or emailing hello@misterfragrance.co.uk. This must be done within 14 day of delivery.
When contacting us please include: Name, order number, address and photographic evidence of any damages. If evidence of damages is not included we will not accept a return or issue a refund.
We hope you are happy with your order, we are an inspired by fragrance company and do not claim to be replicas.
However, if you are not happy with your order and would like to return your item please contact us via the contact form or emailing hello@misterfragrance.co.uk. This must be done within 14 day of delivery.
We cannot refund any products that have been used (sprayed) or tampered with.
The customer is responsible for all return shipping costs. We suggest using a track and trace method of shipping as Mister Fragrance will not be responsible for items lost in transit when being returned to us.
All items eligible for a refund must be returned to us within 14 days of receipt
All refunds are subject to inspection by the Mister Fragrance team.